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Technical Customer Success Specialist (Evening Shift)
Oxylabs, Lithuania
Experience
1 Year
Salary
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
As mentioned in job details
Total Vacancies
1 Job
Posted on
Jan 16, 2024
Last Date
Feb 16, 2024
Location(s)
Job Description
We are a market-leading web intelligence collection platform, providing premium proxies and data scraping solutions for large-scale public web data gathering. Today, we unite over 450 data industry professionals for one purpose: to create a future where all businesses have access to big data and business intelligence, and a work environment where everyone can grow and thrive.
Here’s how our customer success team describes this position:
"Here at Oxylabs, we are offered an opportunity to become our best selves whilst having all the tools needed to enhance our skills and work on overall growth. You will be in charge of providing our clients, who include several Fortune 500 organizations, an outstanding customer experience, guiding them through various processes, and guaranteeing effective teamwork. If you are an ambitious person with customer orientated mindset, apply and sky-rocket your career!"Your day-to-day:- Be the main point of contact between the company and B2B customers.
- Collect relevant information from our users and internal databases and verify it.
- Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle.
- Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue.
- Work alongside techies to understand IT business logic.
- Partner with our customers to effectively resolve issues through online chat and email.
Your skills experience:- Prior customer support experience.
- Excellent communication skills in English.
- Ability to work full-time during the evening shift (5:00 PM 1:00 AM) in a rolling work schedule amp; hybrid working model.
- Quick reaction and concentration, as well as empathy and love for helping people.
- Self-learner, independent problem-solver attitude.
- Tech-savvy personality.
- Motivated and ambitious.
Salary:- Gross salary 1157 - 1818 EUR/month. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
Up for the challenge? Let’s talk! Job Specification
Oxylabs
Information Technology and Services - Vilnius, Lithuania