Payments Investigations Team Lead
Revolut, Lithuania

ABOUT THE TEAMThe Payments Investigations team form a valuable connection between Revolut and its customers. When things go wrong with transfers, we’re there to help out. We’re talking timely updates, immediate actions, and smooth resolutions. We’re looking for people who love to find the root cause, and who thrive on helping others. We’re not just providing a service, we aim to create a positive experience from something traditionally seen as a nuisance.
ABOUT THE ROLE
We're looking for a Payments Investigations Team Lead to join our Payments Investigations team in our Vilnius office.
Please submit your CV in English language.
Salary: 2500.00EUR gross per month + biannual equity bonusesWHAT YOU'LL BE DOING:

• Managing and mentoring the team of 10 specialists in Porto or other locations
• Monitoring at a higher level the daily performance of employees, ensuring adherence to KPIs
• Working collaboratively with product teams on improving relevant integrations and processes
• Improving the team’s performance proficiency by managing the team’s workload
• Hiring talented team members, ensuring ongoing coaching and feedback, recognising and developing team members
• Seeking to go above and beyond the role by taking ownership of difficult problems, resolving ongoing issues, and being a leader in the workplace
• Representing Revolut online at all times

WHAT YOU'LL NEED

• Previous people management experience (1+ year)
• Flawless English proficiency (both speaking and writing skills)
• Strong experience in banking or other financial services with an emphasis on investigations (preferably in payments and operations departments)
• Knowledge of SWIFT, SEPA, ACH, Faster Payment processing
• Exceptional understanding of customer service and its best practices
• Practical knowledge of SQL
• Stress-resistance, ability to organise and prioritise work to meet production goals in a dynamic environment with a team-oriented approach
• Ability to demonstrate sound judgment based on substantial analytical, critical thinking, and problem-solving skills
• Education level BA/MA degree

Nice to have:

• Experience working with Jira, Confluence, Trello, Slack
• Understanding of SWIFT payment formatting MT910, MT900, MT103, MT202 and MT202cov
• Additional language proficiency

A LITTLE ABOUT USWe believe that there are better ways for people to control their money. Easier, fairer ways.Revolut started in 2015 with card transactions abroad without rubbish exchange rates or hidden fees. We've since added business accounts, vaults, insurance and even access to cryptocurrency exposure.We reached 10 million customers as we rolled into 2020 and we're adding another million every quarter.
WHAT WE ARE LOOKING FORFrom employee 1 to employee 1000, you will be slotting into a global team that shares a number of traits.You can work autonomously and take ownership. We thrive with the space and responsibility to solve problems.You operate best without lots of bureaucracy. We don’t hide behind fancy job titles or clunky processes ‘because that’s how things are done’.You approach work in a logical way. We are not afraid to make mistakes but we use data and logic to backup decisions and improve understanding.And you share our mission to improve people’s relationship with their money.
THE BENEFITS• Competitive salary• Excellent training and guidance from our team• Roll with a free Revolut Metal subscription