Complaints Team Lead Job in Lithuania
Revolut , Lithuania

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1 Year
0 - 0
Job Type
Job Shift
Job Category
Requires Traveling
Career Level
As mentioned in job details
Total Vacancies
1 Job
Posted on
Feb 22, 2021
Last Date
May 22, 2021

Job Description

ABOUT THE TEAMOur Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices.
We hire people who know how to act fast, look for root causes and solve problems not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents "graduate" support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).Normal
ABOUT THE ROLEWe’renbsp;lookingnbsp;for a superstar Team Leader (who understands what it takes to motivate and lead a team and has experience in doing so)nbsp;to sitnbsp;withinnbsp;ournbsp;Complaintsnbsp;team in Vilnius.
Please submit your CV in English. SALARY: 2,450WHAT YOU'LL BE DOING
  • Leadingnbsp;andnbsp;motivatingnbsp;a team ofnbsp;Complaintsnbsp;Analystsnbsp;in Vilniusnbsp;with thenbsp;aimnbsp;tonbsp;constantlynbsp;improvenbsp;andnbsp;developnbsp;theirnbsp;skillsnbsp;whilenbsp;hittingnbsp;targets
  • Nurturing a positive, stimulating and productive working environment whereby everyone works towards a common goal
  • Challenging policies and procedures, in the quest for continuous improvements
  • Seekingnbsp;to gonbsp;abovenbsp;andnbsp;beyondnbsp;the role bynbsp;takingnbsp;realnbsp;ownershipnbsp;ofnbsp;problems,nbsp;policiesnbsp;ornbsp;proceduresnbsp;from end-to-end
  • Engagingnbsp;innbsp;activitiesnbsp;tonbsp;ensuringnbsp;eachnbsp;analystnbsp;hasnbsp;anbsp;voicenbsp;andnbsp;receivesnbsp;frequentnbsp;feedback
  • Anbsp;proven track record of improving the productivity and quality of a teamnbsp;nbsp;nbsp;
  • Experience within Financial Services
  • At least 1 year of experience in managing a team (5 -10 FTEs)
  • A self-learner and independent problem-solvernbsp;nbsp;nbsp;
  • Experience in leading on a project
  • Ability to work under pressure and meeting deadlines bynbsp;prioritisingnbsp;tasks efficientlynbsp;
  • Data-drivennbsp;andnbsp;abilitynbsp;tonbsp;worknbsp;withnbsp;dashboardsnbsp;
  • Strong communication skills, great numeracy and IT skillsnbsp;nbsp;
  • Flawlessnbsp;Englishnbsp;nbsp;
  • Exceptionalnbsp;resolutionnbsp;skillsnbsp;
  • Bachelor'snbsp;degreenbsp;ornbsp;equivalentnbsp;nbsp;nbsp;
  • Knowledge of anbsp;disputenbsp;resolutionnbsp;processnbsp;isnbsp;highlynbsp;favourablenbsp;
  • Practicalnbsp;knowledgenbsp;of SQL (cannbsp;benbsp;basicnbsp;level)nbsp;isnbsp;a plusnbsp;nbsp;
A little about usWhen Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2020 with 10 million Personal customers and over a quarter of a million Business customers only reinforced our belief in the vast need across the world for better financial services. As our customer base has boomed in the last year, we’ve expanded our team to match that growth. We started 2019 with several hundred employees; we closed it out with 2000.
What we’re looking forRevolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our four core values: we Never Settle, we Get It Done because we Think Deeper and we’re Stronger Together.nbsp;You’re the kind of person who wants to join a community of forward-thinking people, all personally and professionally invested in Revolut’s mission. You thrive in a collaborative space where everyone’s learning from each other, and learning fast. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.
THE BENEFITS• Competitive salary• Biannual equity bonuses• Medical insurance • All the latest tech you need• Roll with a free Revolut Metal subscription

Job Specification


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