Customer Support Specialist (German speaker)
TransferGo, Lithuania
Job Description
TransferGo is a fast-growing fintech brand, offering online money transfers to over 60 countries across the world with high speeds, low fees and no hassle. We’re a diverse and multilingual bunch of people, working from offices in London, Vilnius, Kaunas, Berlin, Istanbul and Warsaw and we’re still growing!
Our Customer Support Team
We believe that our customers deserve the best, so even if they face any issue or just have a question, we’re always ready to help. Currently, our team provides support in 8 languages and consist of more than 50 very dynamic, super-friendly and passionate individuals. At the moment we are looking for a highly motivated and bright German speaker to join our wonderful Customer Support Team in Kaunas, Lithuania. If you are a dynamic problem solver who enjoys communicating and helping others, and you’re as passionate about positive customer experience as we are, you have to join us!
Here’s what you’ll be doing as Customer Support Specialist:
- Ensure excellent customer experience
- Deal effectively with inbound and outbound phone calls
- Deal effectively with emails, live chat and offline tasks
- Communicate with customers regarding additional documents
- Adhere to compliance requirements
Requirements
- Excellent verbal, written amp; listening skills in German
- Decent English for daily communication with the team and colleagues
- Passion for excellent customer experience
- Ability to master customer interactions, handle complaints and keep calm in stressful situations
- Ability to multi-task and take responsibility amp; ownership in challenging situations
- Strong attention to detail
- Ability to work effectively in a team: a friendly, empathic and solution-oriented person
What we believe
At TransferGo, we do the work that matters, prioritising our customers above all else. But special treatment isn’t reserved just for customers we go above and beyond to help our colleagues and our company succeed, too, building trust and being transparent all the way. We take risks, learn from our mistakes and own what we do and, by aspiring to be our best, we challenge ourselves to grow. This comes from knowledge-sharing and collaboration and, of course, a hefty amount of fun!
Benefits
- Being part of extremely exciting and growing Fintech startup community
- Competitive salary package
- Private health insurance (after 6 months of employment)
- Unlimited paid holiday
- Relocation support and assistance
- Flexible working arrangements
- Opportunity to learn with a company that is rapidly growing along with a guaranteed training budget
- Friendly atmosphere and stimulating environment (pet friendly office, team events, snacks and drinks in the office, team buildings, fun budget and events).
Monthly salary from 1600 to 2000 (gross) depending on the level of experience.