Cloud Support Engineer
Cloudeon A/S, Lithuania
Job Description
Do you want to be a part of shaping the digital future?
Why CLOUDEON
CLOUDEON is upending the way organizations innovate and operate IT Solutions, we are using the latest Cloud Technologies, Agile Dev/Ops Methodologies and Proven Security Frameworks for adopting Public Cloud at Global Scale.
CLOUDEON is a Cloud Native Company, and since our start in 2016 we have grown to more than 100+ passionate cloud pirates, purely focused on delivering cutting edge Cloud solutions to customers. faster, cheaper and more securely than any traditional service provider.
CLOUDEON has built our OPSAI SaaS solution to accelerate secure adoption, delivery and operations of automated cloud services for any Enterprise, and we are continuously improving our solution based on the learnings and experiences from our skilled consultants in the field.
CLOUDEON is on an exciting journey and our goal is to create the most compelling cloud company of the 21st century by driving the shift to digital technologies and help our customers dramatically reshape their industries.
Currently, we are looking for a Cloud Support Engineer to operate and manage cloud platforms in our Lithuanian Vilnius Office. If you are experienced in the above, ambitious and ready for challenges, do not hesitate - apply :)
What you'll do at CLOUDEON
A Cloud Support Engineer helps customers navigate the operational challenges of cloud computing, assists both internal and external customers, implements automated ITSM processes and focuses on improving and providing significant additional value. Together with Cloud Automation and platform Engineering teams responsible for proactive configuration changes to minimize operational disruptions delivered via infrastructure-as-code, Azure Pipelines, or direct configuration in the portal. The cloud support team is involved in release planning and Cloud Center of Excellence (CCoE) planning to provide feedback and prepare for operational requirements.
Work schedule: work in shifts 24x7.
A valid working permit for the EU is mandatory.
Job?duties
- Operate and maintain cloud platforms
- Perform monitoring of systems for errors, failures and capacity issues
- Perform patching
- Detect, solve and escalate incidents to appropriate support teams
- Initiate the Incident Management process and coordinate Major Incidents as well as carry out other ITSM processes
- Establish and update documentation and procedures
- Address ideas and suggestions for improving solutions and platforms
Requirements
Minimum qualifications
- Fluent English
- Excellent communication skills with strong verbal and writing capabilities
- Open and collaborative with strong focus on client and client experience
- Problem solving and troubleshooting
- ITIL knowledge
Preferred qualifications
- Understanding of cloud computing technologies
- Strong foundation in system administration (Windows and/or Linux), including performing backups, upgrades and patching
- Understanding of IT infrastructure topology, including public and private cloud, networking, virtualization, identity, security and storage
- Knowledge on Cloud Providers (at least one of: Azure, AWS, Google)
- Experienced with describing operational processes and implementing them
- Familiar with monitoring tooling
- Experienced in a similar role
You are:
- Determined to reach your objectives and eager to learn along the way
- Open-minded to enjoy intellectual sparring and knowledge sharing
- An excellent team play and always ready to assist your colleagues
- Empathic with a respectful approach towards others
- Not afraid to ask questions
You don’t have to be a cloud expert! We provide the necessary training and certification.
Benefits
- Competitive Salary
- Self-Development budget
- Hardware budget
- All necessary licenses and tools for performing work
- Co-financing of Multisport card
- Co-financing of Medical Care
- Top Enterprise Projects
- Clear career path
- Mentorship
- Flexible working hours including remote work