Advanced Support Representative
Shift4 Payments, Lithuania

• Answering all inbound calls, emails to the Customer Support department;
• Identifying issues defined by customers;
• Logging case history and follow up on open cases for quality assurance and account retention;
• Proficient knowledge of installations, which includes pre-installation assessments and training of our customers using Shift4 products and services;
• Keeping abreast of our solutions’ new features, functionality, and installation procedures.

Requirements

• Proficiency in written and spoken English is a must;
• Troubleshooting of PC-related issues;
• Ability to pick up new concepts easily with a passion to learn and self-motivation;
• Ability to multi-task effectively;
• Assertive and able to resolve customer issues with tact and diplomacy;
• Excellent communication skills required;
• Ability to work in a stable early morning shift and/or weekends.

Benefits

• A growing innovative company with a friendly atmosphere;
• Library, training, online courses, and conferences to improve your skills;
• Remote workout classes;
• Competitive salary and performance-based bonuses;
• Additional vacation days;
• Health insurance,
• Salary 950-1250 EUR/ gross.

Job Rewards and Benefits