Customer Retention Specialist
Zyro, Lithuania
Job Description
Have you ever heard about Zyro? Yeah, we are wild and untamed, have a sexy web-builder product, and an A-player team. Here's what you need to know:
Zyro is not a Website but a Success builder. To push our limits and succeed together with our customers (because we are obsessed with them) Zyro is looking for a Customer Retention Specialist with an unstoppable drive and a passion for constant delivery of value to our customers and their lifecycle excellence.
This role requires technical use of e-commerce apps/tools, exceptional communication skills, and the ability to present useful business data and insights. You’ll basically become the expert on our customer base (who they are, what they like, etc.)! Expect to be in a dynamic and fast-paced environment, work with cross-functional teams, unleash your creativity, and to go way beyond ‘the usual.’ No corporate BS guarantee.
What will you do:
- Create and implement customers retention strategy;
- Collect and analyse data, required to understand customers’ needs and will use it for customers segmentation;
- Identify key opportunities in the client journey and will find ways to increase customers retention, reduce churn;
- Manage customer relationship to enhance customer satisfaction and retention;
- Analyse internal processes and best practises to recommend future requirements and enhancements;
- Develop a deep understanding of customers and their lifecycle journey through both quantitative and qualitative analysis, and share insights across the organization;
- Ensure close cooperation among departments that are involved in order to achieve common goals;
What will we expect:
- Hands on experience in customer retention management and a proven track record of analysing and influencing customer lifecycle behaviours;
- Strong analytical aptitude with a data driven mindset;
- An entrepreneurial mindset, with the tenacity to develop ideas independently and thrive in fast-paced environment;
- Demonstrated ability to collaborate and drive results at all levels within an organization;
- Exceptional communication and listening skills. Has ability to leverage those communication skills to gain buy-in and drive change;
- English fluency.
Challenges:
- Fast changing, dynamic environment;
- Over-communication;
- Highest standards - strong and smart team (always asking why?);
- Radical Candor. We share our (humble) opinions directly, rather than talking badly about people behind their backs.
The People: We have Hikers, Photographers, Musicians, BMX Bikers, Fashionistas, Gliders, Visual Artists, SnowBoarders, Campers, Readers, Gamers, Coders, Travelers, Runners, Rock Climbers, Horse Riders, KiteSurfers, Self-Developers, Dancers, Painters, Beauticians, Brewers, Gardeners, Dogs Whisperers, Meditation Experts, Family Lovers, Philosophers, Romantics, Board Gamers, Coffee Drinkers, and every other variety of people. Someone here is just waiting to be your friend!
Benefits:
- Flexibility: remote-first, but also two modern offices in Kaunas and Vilnius. Work-life balance is important for us;
- Dedicated days for learning and focusing on what's important;
- Unlimited learning resources. We provide access to the world’s best conferences, amazing training courses, reference books, team building activities, and workshops;
- Free plans for you and your relatives to use our amazing products;
- Remote working space environment - we will provide you all necessary assets.
Career:
- Values-based evaluation and feedback;
- Personal amp; career development discussions whenever you want;
- Freedom to do different things out of your field of work;
- Autonomy.
Culture:
- Transparency and trust;
- Open, inspiring colleagues;
- Flat structure, open communication amp; growth leadership;
- OKR goal-setting framework;
- Speed amp; MVP;
- We’re not afraid to make bold bets and learn from them;
- Hands-on attitude.