Customer Success Specialist
Zyro, Lithuania
Job Description
Have you ever heard about Zyro? Yeah, we are wild and untamed, have a sexy web-builder product, and an A-player team. Here's what you need to know:
Zyro is not a Website but a Success builder. To push our limits and succeed together with our customers (because we are obsessed with them). Customer Success for us, is more than supporting people - it's guiding clients to their Success. We love making the lives of Zyro clients easier by quick responses, efficient assistance, and genuine communication.
Working four days a week with a flexible schedule, the CS team is also offered an extra shift for self-development: additional work with Customers for practice or taking up responsibilities to help out other teams in Zyro. It is not the IT background that defines a culture fit employee - a proactive and diligent approach is what it takes for anyone to become an exceptional IT specialist.
What will you do:
- Communicate with Customers via live chat and answer their queries;
- Understand Customer’s needs and suggest best relative services;
- Working closely with the product team by delivering feedback from clients;
- Share experience and constructive feedback to improve your leadership skills.
Challenges:
- Challenging IT know-how based training program;
- Fast changing, dynamic environment;
- Over-communication;
- Highest standards - strong and smart team (always asking why?);
- Radical Candor. We share our (humble) opinions directly, rather than talking badly about people behind their backs.
The People: We have Hikers, Photographers, Musicians, BMX Bikers, Fashionistas, Gliders, Visual Artists, SnowBoarders, Campers, Readers, Gamers, Coders, Travelers, Runners, Rock Climbers, Horse Riders, KiteSurfers, Self-Developers, Dancers, Painters, Beauticians, Brewers, Gardeners, Dogs Whisperers, Meditation Experts, Family Lovers, Philosophers, Romantics, Board Gamers, Coffee Drinkers, and every other variety of people. Someone here is just waiting to be your friend!
Benefits:
- Flexibility: remote-first, but also two modern offices in Kaunas and Vilnius. Work-life balance is important for us;
- Dedicated days for learning and focusing on what's important;
- Unlimited learning resources. We provide access to the world’s best conferences, amazing training courses, reference books, team building activities, and workshops;
- Free plans for you and your relatives to use our amazing products;
- Remote working space environment - we will provide you all necessary assets.
Career:
- Values-based evaluation and feedback;
- Personal amp; career development discussions whenever you want;
- Freedom to do different things out of your field of work;
- Autonomy.
Culture:
- Transparency and trust;
- Open, inspiring colleagues;
- Flat structure, open communication amp; growth leadership;
- OKR goal-setting framework;
- Speed amp; MVP;
- We’re not afraid to make bold bets and learn from them;
- Hands-on attitude.