IT Business Analyst (Lighthouse)

IT Business Analyst (Lighthouse)
Shift4 Payments, Lithuania

Experience
1 Year
Salary
0 - 0
Job Type
Job Shift
Job Category
Traveling
No
Career Level
Telecommute
No
Qualification
Unspecified
Total Vacancies
1 Job
Posted on
Apr 9, 2021
Last Date
May 9, 2021
Location(s)

Job Description

The Business Analyst will join the team responsible for designing, organizing, user acceptance testing, and communicating software solutions (e.g., products, tools, or systems) for Shift4’s built-for-cloud Lighthouse Business Management System (Lighthouse) used by 10,000’s of restaurants in the US.

In addition to transforming business intelligence for restaurant operators into actionable insights with a single click, Lighthouse provides:

  • Remote point-of-sale (POS) management for Shift4’s Edgewater Android/Cloud POS platform,
  • Cloud-delivered reporting amp; analytics,
  • Labor management and scheduling,
  • One-click deploy of online ordering and table reservations,
  • Reputation and social media management,
  • Marketing tools that manage campaigns w/automated email marketing,
  • API for integration to 3rd-parties (e.g. Uber Eats, Doordash),
  • Customer database with email capture from Shift4’s SkyTab platform (www.skytab.com),
  • Quick access to monthly credit card statements, chargeback notifications amp; 1099’s.


Responsibilities

  • Work alongside Software Engineers, Designers, and other Stakeholders on the team to elevate technology and consistently apply best practices as they relate to the project and general software engineering concepts.
  • Collaborate cross-functionally with Developers, QA, and other team members to achieve elegant solutions which satisfy business needs, goals, and objectives.
  • Provide recommendations for continuous improvement of development processes, technical solutions, and Lighthouse itself.
  • Create and Organize new features and enhancements for the platform in Confluence and JIRA.
  • Complete Market research to suggest best in class solutions for the platform.
  • Become an acknowledged expert and specialist for some parts of the platform. As a team, we know that not everyone can know everything, but as a Senior Business Analyst, you are expected to subject matter experts for features you work on within the platform on behalf of the team.
  • Diagnose and resolve issues with deployed systems using a variety of techniques including direct engagement with support personnel and customers.
  • Proactive assessment and analysis of existing systems to maximize quality and customer satisfaction, minimize maintenance costs and other operational issues.

Requirements

  • 2-5+ years of experience collaborating with customers and stakeholders;
  • Experience working in an agile software development lifecycle (SDLC) by designing and iterating on software through analysis of functionality as defined by customers and stakeholders;
  • Proficient with testing work-in-progress deliverables to make sure they meet acceptance criteria and functional requirements as defined by a Product team as well as non-functional requirements defined by the development team;
  • A strong plus: Expertise and focus around Enterprise-related functionality including consolidated reporting and multi-store management a plus;
  • Great interpersonal, verbal, and written skills including documentation of complex technical solutions (e.g., flow charts, UML diagrams, code comments);
  • Driven and wants to be part of a highly productive team that delivers products on a continual basis;
  • Restaurant POS experience or operational experience is a huge plus.

Benefits

  • A growing innovative company with a friendly atmosphere;
  • Library, training, online courses, and conferences to improve your skills;
  • Unifying events and team buildings;
  • Remote workout classes;
  • Competitive salary and performance-based bonuses;
  • Additional vacation days;
  • Health insurance;
  • Salary starting from 2500 EUR / gross.

Job Specification

Job Rewards and Benefits

Shift4 Payments

Information Technology and Services - Vilnius, Lithuania
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