Customer Support Team Lead
Voltas IT, Lithuania
Job Description
Can’t resist challenges? Interested in innovative products? Seeking to improve your professional skills?
You are in the right way. Here @ Voltas IT we believe that innovative technology and exceptional people are the driving force in our success.
We are developing a smart vehicle assistant OBDeleven loved by the daily drivers all over the world and honored by international awards.
Now we are more ambitious as ever to become #1 in the automotive software industry. This is a challenging and interesting road so let’s ride it together!
As a CUSTOMER SUPPORT TEAM LEAD, you will play a key role in managing and leading the Customer Support team.
If you are interested in joining our team, we invite you to take a look into your main responsibilities which consist of:
Team Leadership:
- Provide leadership, guidance and training up to 5 person team
- Evaluate and provide regular 1 on 1 feedback with the goal of improving performance and skill sets
- Support, organize and direct team members in their daily activities (providing assistance with challenging issues, finding creative solutions, planning workflows)
- Set targets for the team and yourself, motivate the team and constantly seek better results.
Management:
- Develop and maintain Customer Support strategy (in line with companies’ strategy) to improve customer experience
- Review and develop existing department processes, customer support procedures and create new ones.
- Make data driven decisions and prepare reports and updates to the Heads of the company
Customer Support:
- Answer technical questions and solve critical cases with customers
- Analyze customers’ needs and business context to provide outstanding support and maintain high customer satisfaction
Requirements
- Experience of leading a Customer Support team or long-term of being a part of the Customer Support team
- Team management experience or leader personality
- Interest in automotive, innovations, electronics, or other similar fields
- A strong focus on results and process improvement
- Crisis management skills
- English language fluency
Benefits
- A challenging and enthusiastic team of fast-moving professionals
- Flexible working hours and remote work opportunities
- Involvement in the product development process
- Opportunities for personal and professional development with a yearly training budget included
- An environment focused on employee well-being: ergonomic desks, snacks, games, team-building activities, workcations and etc.
- An attractive compensation package with annual performance reviews
- Gross salary starting from 2000 Eur/month (depends on your experience)
- A modern office based in the city center
We value our people and encourage them to be innovative and have fun by discovering new opportunities in our fast-paced and exciting work environment.
If you are a tech-enthusiast looking for a company that invests in its employees, please apply!
Let’s continue our success story revealing the ultimate possibilities of the vehicle together.
Confidentiality guaranteed. Only selected candidates will be informed.