We are
the world's leading proxy and web-scraping solution service providers driven by the eagerness to explore and innovate. Today, we unite over 400 big-data industry professionals for one purpose: to understand the public data gathering possibilities. With every new challenge, we learn from our mistakes and keep growing to stay ahead of the industry.
Here’s how our customer success team describes this position:"Here at Oxylabs, we are offered an opportunity to become our best selves whilst having all the tools needed to enhance our skills and work on overall growth. You will be in charge of providing our clients, who include several Fortune 500 organisations, an outstanding customer experience, guiding them through various processes, and guaranteeing effective teamwork. If you are an ambitious person with customer orientated mindset, apply and sky-rocket your career!"Your day-to-day:- Work during the evening time (17:00 PM - 1:00 AM) amp; be the main point of contact between the company and B2B customers;
- Collect relevant information from our users and internal databases and verify it;
- Maintain and enhance customer satisfaction by providing ongoing, proactive support throughout the customer life cycle;
- Respond to queries in a quick and professional way as well as fully delve into all situations and perform all necessary actions to solve an issue;
- Work alongside techies to understand IT business logic;
- Partner with our customers to effectively resolve issues through online chat and email.
Your skills experience:- Excellent communication skills in English;
- Quick reaction and concentration, as well as empathy and love for helping people;
- Self-learner, independent problem-solver attitude;
- Tech-savvy personality;
- Motivated and ambitious.
Don't hesitate to apply even if you missed some of the criteria.Salary:- Gross base salary starts at 991 EUR/month + bonuses. Keep in mind that we are open to discuss a different salary based on your skills and competencies.
The rest is on us:- Growth:Learning initiatives, personal career development opportunities, internal amp; external training, conferences, books library, training platforms amp; courses, even mentorship everything you need to reach your goals!
- Well-being: Private health insurance, professional in-house physiotherapists, on-site gym amp; workouts, mental health app subscriptions.
- Celebrations:Extra vacation days amp; gifts for special occasions and the years spent with us.
- Team building:Regular internal events, workshops, team retreats amp; workation trips.
- Comfort:Flexibility in regards to working hours and place.
- Office perks:Fully stocked kitchens, PS5, Foosball, Friday bun tradition, Mixtape Fridays amp; more.
- Bonus:Discount offers, referral bonuses, and more. Much more.
Up for the challenge? Let’s talk!