Customer Care Division Manager (Eastern Europe region) Europe West
Girteka Logistics, Lithuania

We create responsible logistics for an exciting future! Our strategic dream is to become among the TOP10 logistics sector leaders in Europe by 2026. This ambitious goal makes our daily work even more meaningful and inspires us to surpass ourselves. Together, by creating a modern and advanced international company, we foster an open and friendly corporate culture where everyone is treated with respect. Join Girteka and take the lead of your career with the company that is setting impressive possibilities to grow.

We are currently looking for Customer Care Division Manager (Eastern Europe region) to join our team and create Girteka Europe West success legend together.

Your responsibilities:

• Participate in developing the Region‘s long-term customer care strategy and annual plans, driving their execution. Align the Region‘s customer care objectives with Company’s business strategy through active participation in strategic planning, customer care strategy development, forecasting, customer care resource planning and participation in budgeting.
• Coordinate the work of the division, ensuring the quality of customer service. Distribute and control cargo and efficiency plans for Group Leaders. Ensure the fulfillment of the dedicated region cargo plans, efficiency and other goals set for the team.
• Ensure timely payment control and debt prevention. Together with the team, analyze the causes and consequences of damage by creating and emplementing actions to reduce the amount of damage.
• Ensure a high level of customer satisfaction, analyze customer experience, determine the strategy of actions for improving customer experience and implement it.
• Provide leadership to the division‘s management team while fostering a culture of accountability, professional development, high-performance, and ethical behavior.
• Manage expenditures and perform within budget allocation.
• Effectively partner cross-functionally with Sales, Operations, Transport, etc. to achieve performance objectives and strategic goals for the business.

Requirements

• Not less than 2 years leadership experience working with a customer care team.
• Knowledge of the organization's processes, procedures, standards, and services an advantage.
• Ability to coordinate and control activities for maximum results.
• Proactivity, flexibility, openness to changes and innovations.
• Excellent English language skills. Experience working one-on-one with people and providing them with feedback. Good organizational and communication skills.
• Orientation to operational efficiency and quality assurance, responsibility for team results.
• Ability to motivate and inspire the team, focus on continues professional and personal improvement.

We deliver

• Career opportunities: you will be able to grow along with us and create the career of your dreams. As much as 77% of our management has grown along with the company and as many as 30% of our colleagues progress up the career ladder every year.
• Learning and development: you will be able to grow by implementing interesting projects and by participating in internal and external trainings, seminars and working sessions. Additionally, we have strong mentoring and management programs.
• Health and well-being: you will enjoy modern and ergonomic office spaces as well as the superb lounge areas. On top of that, you will receive a 50% compensation for both breakfast and lunch, free fruits and cakes. We also provide you the opportunity to play sports, use our partners‘ discounts, as well as consult a psychologist free of charge.
• Flexibility: our company makes use of a hybrid work model and you can work from any Lithuanian city. Additionally, you will have the opportunity to work for 30 days from any EU or Schengen country. We have set up a special fund for those who want to volunteer and we provide off days to give you time to volunteer.
• Rewards and recognition: you will enjoy a day off during your birthday as well as holiday gifts. We reward our colleagues on the work anniversary occasions. We regularly organize team-building events as well as encourage various initiatives and like-minded clubs.

Job Rewards and Benefits